Privacy Policy
1. Data Controller
The data controller is:
Riad Nirvana
Address: Ksibat Nhass, Marrakesh 40000
Telephone: +33 6 99 04 57 31
Email: contactriadnirvana@gmail.com
2. Data Collected
We collect the following data:
2.1 Personal Data
First and Last Name
Email Address
Telephone Number
Booking Information
Payment Information
Identification Documents (in accordance with Moroccan legal requirements)
2.2 Technical Data
IP Address
Browser Type
Browsing Data
Cookies
3. Purposes of Processing
Your data is used to:
Manage your bookings and stays
Communicate with you
Provide customer service
Comply with our legal obligations Legal
Improving our website and services
Conducting statistical analyses
Offering marketing offers (with your consent)
4. Legal basis for processing
We process your data on the following bases:
Performance of a contract (hotel reservation)
Legal obligation (local regulations, security)
Consent (cookies, marketing)
Legitimate interest (improving services)
5. Data sharing
Your data may be shared with:
Technical service providers (hosting, maintenance)
Analytics tools such as Google
Booking platforms such as Booking.com
Marketing services such as Meta
We ensure that these partners respect the confidentiality of your data.
6. International Transfers
Your data may be transferred outside of Morocco, particularly to the European Union or the United States, in connection with the use of the services mentioned above.
7. Data Retention Period
Your data is retained:
Customer data: up to 5 years after your stay
Billing data: as required by law
Cookies: up to a maximum of 13 months
8. Cookies
We use cookies to:
Ensure the proper functioning of the website
Measure website traffic (Google Analytics)
Improve your experience
You can configure your preferences via the cookie banner.
9. Your Rights
In accordance with applicable regulations, you have the following rights:
Right of access
Right to rectification
Right to erasure
Right to object
Right to restriction of processing
You can exercise these rights by contacting us at: contactriadnirvana@gmail.com
If you are a European resident, you can also lodge a complaint with a supervisory authority.
10. Security
We implement appropriate technical and organizational measures to protect your data.
11. Changes
This policy may be updated at any time. The latest version is always available on this page.